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OVERVIEW

WHY TAKE THE REFRAME AI CULTURAL MATURITY ASSESSMENT?

If you are looking for a modern approach to building experiences at scale, then the Reframe AI Cultural Maturity Assessment™ tool.  It  is the first attitude and behavior based instrument that seeks to help organizations better understand their level of change readiness and cultural maturity.  

Using a proprietary algorithm, powered by machine learning and artificial intelligence, with a scientifically validated approach offers an entry point for organizations looking to better understand how to accelerate inclusive change and growth at scale.

To highlight organizations getting it right, we are introducing The Reframe AI Cultural Maturity Assessment™ Top 50 List and Ranking. Beyond establishing a Top 50 list and ranking, the tool helps organizations benchmark measuring how inclusive their organizational Structure, Strategy, Structure, Segments, Solutions and Systems are for companies across all industries. The data within the assessment also yields a report that identifies what may be the root cause for their scoring.

The year one ambition for organizations that opt-in is to measure, rank and benchmark them based on the number of employees.  From  0 – 9; 10 – 99; 100 – 499; 500 – 999; 1,000 – 4,999; 5,000 – 9,999 and +10,000 employees. Participants, including companies that do business with Reframe AI Technologies or Reframe Consulting Services do not receive any preferential treatment.  Companies cannot buy a spot on the list. This is not pay-to-play.

Participation in the Reframe AI Top 50 Cultural Maturity Assessment™ List and Ranking is free and every participating company that completes its submission receives a free report out, assessing its performance versus all industry peers across five key areas:

STRATEGY	Assess and understand if the organization has a point of view about all employees and is there alignment across the organization.
SYSTEMS	Assess and understand what type of tools and processes exist to activate scalable and sustainable change both regionally and globally
STRUCTURE	Assess and understand the organizational design for unlocking workplace change and removing barriers.
SEGMENTS	Assess and understand how organizations see their employees and glean insights about their attitudes and behaviors impacting the ability to build inclusive experiences
SOLUTIONS	Assess and evaluate procurement, partners and vendors that provide goods and services.

Looking to learn more and get started, Click here to see three easy steps for completing the assessment.

Data Policy

Unless prior approval has been provided, we do not share data of any company. We manage each company’s data in a secure environment to maintain confidentiality.

If a company earns a spot on The Reframe AI Cultural Maturity Assessment™ Top 50 List and Ranking, we only discuss the shared best practices it utilizes that helped it make the list. If a company does not make one of the lists, we do not reveal any information – including the company name.

Click here to review our safety and security policy.

TAXONOMY

A new and innovative approach to a decades old problem requires language that may or may not be familiar to most.  Throughout the entire document methodology and user experience, we introduce new terms with definitions. For the user to better understand the intent and outcome of their responses, please see below with the description and definition:

DESCRIPTION	DEFINITION
MATURITY MODEL	A tool that helps people assess the current effectiveness of a person or group and supports figuring out what capabilities they need to acquire next in order to improve their performance.
REFRAME CULTURAL MATURITY ASSESSMENT™	The industry’s first maturity model that helps organizations understand the level of inclusivity culturally. It is an attitude and behavioral based assessment that helps examine organizational gaps culturally as it is defined by social scientists.
LEVEL OF CULTURAL MATURITY:  1	[FORMING]  No – Low visibility  of change approach, lacks enterprise systems, structures, segments, strategic alignment and solutions.
LEVEL OF CULTURAL MATURITY:  2	[GROWING]  Mid – High visibility of change approach and has a structure, but lacks alignment around the segments, strategy, systems and solutions.
LEVEL OF CULTURAL MATURITY:  3	[PRACTICING]  Mid – High visibility of change approach, has a structure, segments and systems; but lacks strategic alignment and solutions.
LEVEL OF CULTURAL MATURITY:  4	[LEADING]  High visibility of change approach, structure, segments, strategy, systems and solutions but not fully “best in class”.
LEVEL OF CULTURAL MATURITY:  5	[MASTERY]  Considered by industry peers as top in changing the organization with evidence based outcomes.
SEGMENTATION	Process to clustering people based on their attitudes, behaviors, shared values and beliefs.
HYPOTHESIS	The future of work priority shifts from diversity to inclusion for more effective and scalable outcomes.
EXPERIMENTS	A scientific procedure undertaken to make a discovery, test a hypothesis, or demonstrate a known fact ( assessment design, 1on1 interviews, multiple engagements, pilots and results).
ALGORITHM	A process or set of rules to be followed in calculations or other problem-solving operations, especially by a computer.
MACHINE LEARNING	Machine learning works by feeding large amounts of data into a computer algorithm, allowing it to identify patterns and relationships within the data.
LANGUAGE MODEL	A machine learning model that predicts and generates language by analyzing text data and learning statistical relationships.
ARTIFICIAL INTELLIGENCE	Artificial intelligence is a field of science concerned with building computers and machines that can reason, learn, and act in such a way that would normally require human intelligence or that involves data whose scale exceeds what humans can analyze.
SMALL LANGUAGE MODEL	An artificial intelligence (AI) model that can understand and generate human language.  SLMs are trained on smaller, more focused datasets.

METHODOLOGY

The Reframe AI Cultural Maturity Assessment™ is an instrument co-developed and validated with Fortune 500 organizations. It is an assessment tool that uses an algorithm that is based on more than 1,000 one-on-one interviews seeking to understand their organization’s level of change readiness and cultural maturity. A maturity model is a tool that helps people assess the current effectiveness of a person or group and supports figuring out what capabilities they need to acquire next in order to improve their performance.

THE REFRAME CULTURAL MATURITY MODEL™

In the case of the Reframe Cultural Maturity Model, it is the industry’s first maturity model that helps organizations understand the level of change readiness and inclusive culture. It is an attitude and behavioral based assessment that helps examine organizational gaps culturally as it is defined by social scientists.  It is our belief and ambition that every organization seeks to assess their organization’s level of cultural maturity.

Users are asked questions scored based on their level of understanding of the inclusive Strategy, Structure, Segments, Systems and Solutions.  This is referenced earlier as the five Ss.

The model captures empirical data to identify, assess and score an organization’s Strategy, Structure, Segments, Systems and Solutions and the resulting outcomes are then scored and modeled for their attitudes and behaviors impacting the organization. The following are five categories of data collected to measure, rank and benchmark participating users and employers.

CULTURAL MATURITY SCORE	STAGE OF CULTURAL MATURITY	CULTURAL MAURITY DESCRIPTION	ORGANIZATION STRATEGY	ORGANIZATION IMPACT
1	FORMING	No to low awareness of the new marketplace/workplace and lacks enterprise Structure, Segments, Strategy, System and Solutions required for workplace and/or marketplace readiness	MINIMUM	Highest rate of turnover, legacy growth and high talent acquisition costs
2	GROWING	Mid – High level of awareness of Structural changes required, but lacks alignment around new marketplace/workplace  Segment prioritization, Strategy, System and Solution changes required for workplace and/or marketplace readiness	SURVIVAL
3	PRACTICING	Mid – High level of Structural, System and Segment prioritization required, but lack enterprise alignment around Strategy  and Solution changes required for workplace and/or marketplace readiness	BASE
4	LEADING	High level awareness of Structural, System, Segment, Strategy and Solution changes required while practicing the change management approach for workplace and/or marketplace readiness	GROWTH
5	MASTERY	An industry leader in practicing, teaching and establishing best practices of the change management approach.  It lives throughout the enterprise and executes the Reframe Workplace and Marketplace approach at the practice level	EXPONENTIAL	Highest profitability, employee retention and engagement

The Reframe AI Top 50 Cultural Maturity Assessment™ Score List and Ranking is based on data obtained through users and organizations completing and submitting their response.

This assessment is one of the most extensive, data-driven analysis of organizational change required that reflects the Future of Work and Marketplace.  The ambition is to help leaders align on the change approach, organizational practices for building inclusive experiences, human capital metrics and accountability, across small, medium and large organizations.

The assessment provides detailed insights into attitude and behavior metrics across several dimensions and intersectionality of users who complete the assessment.

To better understand the language used in the assessment, view our Glossary of Terms or read our e-book.

DEVELOPMENT OF THE REFRAME AI CULTURAL MATURITY MODEL

This work is based on more than four years of research, development, testing and learning with Fortune 500 organizations.  The automated machine now replicates what we’ve been doing via one on one interviews since 2017.

In the current ‘beta’ state, when a user submits a response to a question, that response is stored in the Reframe People Leaders Platform database, which can then act upon to generate the scoring based on weight of the response. It starts by scoring the user in each of the five categories of questions, viz., structure, segments, strategy, systems and solutions, using the following logic against all of their responses to the Reframe Cultural Maturity Assessment™.

Category scoring logic:

The logic works based on the following conditions:

1. Minimum points to score in a question “Q_min”= 0
2. Maximum points to score in a question is prefilled as a variable called “Q_max”
3. Number of questions in category= and they are variable across categories.
4. Variable named “” takes value of 1 for every populated question

Once the platform has looked at all responses for a specific user, it totals the points of the responses in each category. Next step is to score the respondent between 1 to 5 based on the criteria that defines 5 class intervals

All factors are judged against the following criteria: 

• They needed to be rigorously developed based on sound statistical methods. 
• They needed to capture the essence of specific workplace and marketplace practices
• They needed to have a sufficiently high correlation with the other factors of the same dimension—providing assurance that each one was measuring the same aspect of organizational effectiveness.  

Data Collection

The Reframe AI Technologies Top 100 Listing and Ranking is based on empirical data obtained through users and organizations completing it on the Reframe AI Technologies software platform. Data is retained to allow for year-to-year comparisons. 

HOW TOP USERS AND COMPANIES ARE MEASURED AND SCORED

In the case of the Reframe AI Technologies model, there are over 1,400 unique factors that fall into the five categories of corporate performance in measuring its level of cultural maturity across its Strategy, Structure, Segment, Systems and Solutions.

In calculating the Reframe AI Technologies Top 100 scores and benchmarking, a slightly different weight was computed for each category based on the degree to which it was found statistically to contribute to overall organizational effectiveness and performance.

Fundamentally, the model rests on the belief that all five categories are interrelated and influence each other over time—what social scientists call “reciprocal causation.”

Reframe AI Technologies has conducted longitudinal research to better understand how different parts of the model relate to one another—that is not the immediate goal of this ranking. Rather, the main purpose is to provide a “snapshot” of overall organizational effectiveness and performance at a point in time.

In the case of Reframe AI Technologies specialty lists, the same methodology, model and categories used for determining the Top 100  list are applied. However, we include only the relevant data points for the specialty list to power the specialty list rankings. 

As a point of caution, care should also be taken when comparing results with those from previous years because the universe of companies analyzed can expand or shrink from year to year.

SCORING OF COMPANIES

Companies are scored by: 

1. Standardization of responses where it is needed, i.e., if the responses are counts, converting them into respective percentages. If the responses are dichotomous, create composite variables by adding all the dichotomous responses within a subcategory construct. 
2. Post step one, for most questions, we calculate the participant’s z-scores per standardized questions or the composite variables with the exception of a few where we calculate the ratio between the standardized percentages to the percentages from the latest available dataset available EEO dataset. For these groups, predetermined weights are assigned based on the ratio. In addition, for all the questions with a z-score, a constant term is added to the z-score to move the score toward a positive scale. 
3. The z-score and weighted data points are then further standardized using minmax scaler, which makes the data fall in the range of 0 to 1.  
4. In grouping the data, based on the sub-category of the survey and weights that particular subcategory carries, the items from step three are added and weights are applied. Weights for each subcategory are in the range of 0-100% (the weights add up to 100%), thus output from this stage is in the range of 0-100. These subcategories roll up to the five final categories, i.e., change approach, organizational practices for building inclusive experiences, human capital metrics and accountability. Human Capital Metrics and Leadership Accountability. 
5. These five final categories are again added with specific weights (in the range of 0-100%) to determine the company’s final score. 
6. Final score determines the rank position on the Reframe AI Technologies Top 100 and/or a specialty list(s). 

Factor analysis was calculated to determine the validity of the survey categorization. 

THE REFRAME AI TOP 100 LIST AND RANKING™ OUTPUTS

The following is an overview of the various lists derived from leveraging the data submitted by users and companies:

Top 50 Companies

Our first list (Summer 2025) will likely be composed of users and employers who had the highest overall aggregated scores as calculated using the Reframe AI Technologies algorithm. The results from companies making it into the Top 100 serve as the basis for establishing Reframe AI Technologies benchmark indices. 

Specialty Lists

These lists are composed of employers whose data indicates they are performing at a high level in a specific area of workplace fairness or corporate social responsibility. 

Specialty Lists: Categories:  

• Industry
• Company 
• Job Title
• Job Function
• # of Employees

We apply the Top 50 ranking algorithm and methodology to identify the top employers within each of these specific cohort groups. The regional list is composed of companies that compete on a regional basis for talent.

Specialty Lists: Level of Cultural Maturity

These lists recognize companies for outstanding results regarding inclusive change and performance based outcomes.

The following are the associated lists: 

• Top Companies:  Overall Level of Cultural Maturity Score
• Top Companies for Level of Cultural Maturity:  Strategy
• Top Companies for Level of Cultural Maturity:  Structure
• Top Companies for Level of Cultural Maturity:  Segments
• Top Companies for Level of Cultural Maturity:  Systems
• Top Companies for  Level of Cultural Maturity:  Solution

Population of Ranked Companies

The Reframe AI Technologies Top 50 Cultural Maturity Assessment List and Ranking results are derived exclusively from survey submissions from users and employers across small, medium and large enterprise organizations are evaluated within the context of their employee size. Subsets of the same data submission are used to determine our specialty lists. Participants must: 

This can be submitted via DocuSign, which is directly accessible via the assessment collection portal.

Answer all applicable questions in this assessment. 

Submit a signed letter by the CEO or U.S. Managing Partner, Chief Human Resources Officer (CHRO) or a corporate officer other than the Chief Equity Officer or person responsible for workplace compliance, affirming all data submitted is accurate.

Missing Data

To handle missing data, data is stored in two different formats: one for reporting and another for the algorithm. For the algorithm, most of the missing data is imputed by 0.  

Thus, for part of the survey where we have percentages, imputing 0 would return 0%, composite variables are not impacted as they are summations and the addition of missing data or 0 has no impact.  For reporting, the data is shown as is, except for certain cases where it breaks general mathematical rules.

Testing and Validating the Model

To build the model, Reframe AI Technologies utilizes multiple linear regression analysis to examine the relationship between measured variables (factors) and latent constructs. This approach allows for the analysis of the entire model simultaneously, including all factors captured in the assessment, as well as all five categories of corporate performance and overall organizational effectiveness. A series of tests are run to ensure:

• Construct validity (the degree to which the factors measured what they claimed to measure)
• Reliability (freedom from random error)

In the end, the model confirmed that:

Taken together, the five categories reflect a single higher-level construct (organizational “effectiveness”) and that each has a substantial factor loading on the construct.

Future of the Model

Reframe AI Technologies is committed to a process of continuous improvement regarding the practices, methodology and processes for capturing, analyzing and reporting data related to the Top Companies competitions and benchmarks. While the underlying model framework (five categories), new factors may be introduced if they are determined to serve as better proxies for the associated practices, policies, programs and outcome metrics (human capital, workplace and marketplace impact). 

Reframe AI Technologies will also continue to analyze its computational methods to ensure that we trustworthy, unbiased rankings and benchmarks. If you have any questions or comments, please contact@getreframe.com.

HOW IT WORKS?

For private or public organizations looking to submit responses, we recommend an internal campaign ahead of the assessment submissions are encouraged for the best results.  Below are instructions for submitting submissions in three easy steps!

The Reframe AI Cultural Maturity Assessment™ requires 20 – 30 minutes of your time to complete ~30 questions.  Your responses will inform and measure your organization’s level of inclusivity and maturity across the following areas:  Strategy, Structure, Segments, Systems and Solutions.

STEP 1

GET ORGANIZATIONAL ALIGNMENT AND AGREEMENT TO PARTICIPATE IN THE REFRAME AI CULTURAL MATURITY ASSESSMENT LIST AND RANKING.

• Share the Reframe AI Cultural Maturity Assessment with internal decision makers (Chief Executive Officer, Chief Human Resource Officer, Chief Diversity, Equity & Inclusion Officer and Legal) and get agreement by completing the Reframe AI letter of authorization here.
• Once the letter of authorization is received, the administrator will receive a link for approval to move forward with the assessment.

STEP 2

FACILITATE INTERNAL CAMPAIGN TO RAISE AWARENESS OF THE ASSESSMENT WITH KEY STAKEHOLDERS, HOW IT WORKS WITH A CAMPAIGN START AND END DATE.

• Involve leaders in Talent Management, Training, Procurement and Legal in completing the assessment to ensure a comprehensive and accurate submission.
• Once an awareness campaign letter is distributed, add the link to the Reframe AI Cultural Maturity Assessment for users to on-board and begin taking the assessment.
• It is important to establish a campaign kick-off date and campaign end date for users to submit their responses.
• A best practice is for the campaign to run 2 – 3 weeks with weekly reminders and if required, provide tracking and rewards for the number of completed assessments.

STEP 3

CAMPAIGN END DATE AND SUBMISSIONS CLOSE

• All submissions begin February 1, 2025 and close May 28, 2025.  
• At the end of all submissions, all users receive individual scoring and for companies who opt-in their submissions are automatically entered into the list ranking.
• Once the calculations are in and the list with ranking is completed, organizations that opted in to compete for the listing and ranking will be notified before announcing.

CAMPAIGN BEST PRACTICES

#1)  GET ORGANIZATIONAL ALIGNMENT

It is important to have alignment from the beginning, it makes it easier for organizations to act on the results of the assessment.

#2)  RUN AN INTERNAL ENGAGEMENT CAMPAIGN FROM BEGINNING TO END 

Success is often built on the level of employee engagement and participation.  Really critical to raise the awareness of the assessment and why your organization is opting in to take the Reframe AI Cultural Maturity Assessment™

#3)  SHARE THE RESULTS & ACTION PLAN

It is Important to know your level of change readiness and cultural maturity.  More important is to provide a feedback loop to the very people you asked to participate.  Provide a report out of the results to your internal stakeholders and action plan as a result of the list and ranking.

FREQUENTLY ASKED QUESTIONS (FAQs)

WHAT IS THE REFRAME AI TOP 50 CULTURAL MATURITY ASSESSMENT RANKING AND LIST?

If you are looking for a modern approach to building inclusive experiences at scale, then the Reframe AI Cultural Maturity Assessment™ tool is your first step to understanding what gaps exist within your organization.  

It  is the first attitude and behavior based instrument that seeks to help organizations better understand their level of change readiness and cultural maturity.  Using a proprietary algorithm, powered by machine learning and artificial intelligence, with a scientifically validated approach offers an entry point for organizations looking to better understand how to accelerate inclusive change and growth at scale.   

The list is derived exclusively from companies opting in to take the  assessment and submit user responses.  To be considered for a spot on the Reframe AI Cultural Maturity Assessment List and Ranking™, a company must score above average in the level of cultural maturity 

Participants receive a free summary report with comparative data and analytics across five categories measuring their level of inclusivity:   Strategy, Structure, Segment, Systems and Solutions.

You don’t have to compete in the assessment listing and ranking competition to receive a score card.  Click here to get started.

WHAT IS THE CRITERIA TO OPTING IN AND TAKING THE REFRAME CULTURAL MATURITY ASSESSMENT™?

• Private or public organizations can opt-in to participate with employees based on the following categories:  0 – 9 employees; 10 – 99 employees; 100 – 499 employees; 500 – 999 employees; 1,000  – 4,999 employees; 5,000 – 9,999 employees and +10,000 employees.
• Opt-in to complete the assessment via decentralized or centralized assessment method.
• Submit a notarized form signed by either the CEO, the Chief Human Resources Officer (CHRO) or a corporate officer affirming that all data submitted is accurate.

HOW IS THE ASSESSMENT FACILITATED AND DISTRIBUTED?

If you meet the above criteria, opt-in and get started as an individual or through your company.  Additional instructions and information will be shared when registering and on-boarding.

DO YOU HAVE TO PAY TO PARTICIPATE IN TAKING THE ASSESSMENT?

No. Every company that completes the assessment will receive a free report out assessing overall performance versus all participants and performance in the five key areas measured. Companies that want more in-depth benchmark comparisons should email us at contact@getreframe.com 

WHAT IS THE SCORING RUBRIC?

Scoring utilizes a proprietary weighted algorithm based on company performance in five areas of an inclusive workplace culturally: Strategy, Structure, Segment, Systems and Solutions.

Categories are weighted in descending order, with human capital metrics weighing the most heavily. Outcomes are also weighed heavier than best practices. 

WHAT IS THE REPORTING PERIOD FOR THE ASSESSMENT?

Most companies use the previous calendar year. For example, the 2025 assessment would use January 1, 2024 – December 31, 2024. However, you may use your company’s fiscal year as your reporting period so long as the timeframe for reporting is consistent year to year. We recommend using the calendar year to give you the most accurate comparative data. 

CAN MULTIPLE USERS ACCESS THE ASSESSMENT?

Yes.  Multiple users can have access to the assessment from a company.

DO I NEED SPECIAL SOFTWARE OR HAVE TO LOG-IN TO TAKE THE ASSESSMENT?

No.  Users can opt-in to the assessment from their desktop or mobile device.  To get started, click here.

WHEN IS THE SUBMISSION DEADLINE?

The submission deadline for submissions is May 28, 2025.

CAN WE INCLUDE USERS AND EMPLOYEES OUTSIDE OF THE UNITED STATES?

Yes.  Users that opt-in can take the assessment from anywhere in the world.

IF YOU GIVE A COLLABORATOR ACCESS TO THE PLATFORM, DO THEY HAVE VIEWING OR EDITING OPTIONS FOR THE ENTIRE SURVEY?

Users opt-in to the assessment from a desktop or mobile device.  They have viewing and editing of responses to the assessment questions.

IF WE ENTER RESPONSES INTO THE REFRAME AI PLATFORM, CAN WE CHANGE THEM LATER?

Yes.  Responses can be changed at any time before submitting.  Once the responses are submitted, then no changes can be made.

DO WE HAVE TO PROVIDE ANSWERS TO ALL THE QUESTIONS IN THE ASSESSMENT IN ORDER TO COMPETE?

Yes.  Users have to answer all questions for their submissions to qualify.

IS THERE A GLOSSARY OF TERMS THAT PROVIDES SCOPE AND/OR DEFINITIONS OF UNIQUE TERMS IN THE SURVEY?

Yes.  Please see the list of terms, descriptions and definitions here.

ARE THERE ANY TOOLS YOU CAN SHARE TO HELP NEW PARTICIPANTS UNDERSTAND HOW TO ORGANIZE THEIR SUBMISSIONS?

Yes.  Please click the link for instructions when submitting either centralized or decentralized submissions here.

WHEN WILL THE RESULTS BE ANNOUNCED?

Results of the Reframe AI Cultural Maturity Assessment™ List and Ranking will be announced at the Summer 2025  Change Summit by Reframe and published in a global business magazine in the August/September issue.

WHAT IS THE REFRAME AI TECHNOLOGIES DATA MANAGEMENT POLICY?

Unless prior approval has been provided, we do not share data of any company. We manage each company’s data in a secure environment to maintain confidentiality.

If a company earns a spot on The Reframe AI Top 50 Cultural Maturity Assessment™ List and Ranking, we only discuss the shared best practices it utilizes that helped it make the list. If a company does not make one of the lists, we do not reveal any information – including the company name.